K9 Chariot Mobile is committed to ensuring that our website is accessible to people with disabilities. We strive to provide an accessible and user-friendly experience for all our visitors, including those with disabilities. We are constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.
This commitment to accessibility aligns with our mission to deliver professional grooming and expert dog training services to all dog owners, regardless of their abilities. We are dedicated to making our website accessible and inclusive for everyone.
Accessibility
What web accessibility is:
Web accessibility involves designing and developing websites in a way that makes them usable for people of all abilities and disabilities. An accessible website ensures that individuals with disabilities can perceive, understand, navigate, and interact with the web, contributing to a more inclusive online environment.
Accessibility adjustments on this site
We have implemented various measures to enhance the accessibility of our website, in alignment with WCAG 2.1 guidelines. Our website is designed to be compatible with assistive technologies, such as screen readers and keyboard navigation, to facilitate seamless access for all users. Some of the accessibility features we have incorporated include:
- Optimized color contrast for improved readability
- Descriptive alt text for images to aid understanding
- Keyboard-friendly navigation for easy browsing
- Accessible multimedia content, including videos and audio
Declaration of partial compliance with the standard due to third-party content [only add if relevant]
The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.
Accessibility arrangements in the organization [only add if relevant]
We have implemented accessibility arrangements in our mobile grooming and training services to ensure that all clients, including those with disabilities, can fully access and benefit from our services. Our commitment to accessibility extends to our physical operations, and we continuously strive to create a welcoming and inclusive environment for all pet owners.
Requests, issues, and suggestions
If you encounter any accessibility issues on our website or if you require further assistance, please feel free to contact our accessibility coordinator. We are dedicated to addressing any accessibility concerns and welcome your feedback to enhance the accessibility of our services.
Refund And Dispute Policy
At K9 Chariot Grooming, we strive to provide the highest quality mobile grooming services and complete client satisfaction. Because grooming is a service performed in person, our refund and dispute policies are structured to balance fairness with the realities of service-based work.
Refund Policy
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Services Rendered
Once a grooming service (including baths, full grooms, maintenance grooms, de-shed, etc.) has been completed, it is considered final sale and is not eligible for refund. -
Partial or Prepaid Services
If you prepay for services (such as future appointments or package credits) and choose to discontinue services prior to the first visit, a refund may be issued minus any services already completed and any non-refundable booking deposits. -
Memberships
Memberships are optional and contract-free. Members are eligible for prorated refunds on unused services if they cancel in writing, provided those services have not already been scheduled or used.
Priority booking and discounted groom benefits expire if scheduled services are not completed within the membership timeframe (including any published grace period). -
Product Sales
Any physical product sales (e.g., pet care tools, accessories) are returnable within 14 days of purchase only if unopened and in original condition. Opened or used products cannot be returned or refunded.
Cancellation Policy
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Appointment Cancellations
To cancel or reschedule an appointment without penalty, clients must provide at least 48 hours’ notice.
Cancellations within the 48-hour window may result in a cancellation fee or loss of deposit, at the discretion of management. -
No-Shows
Clients who do not show up for their scheduled appointment without prior notice may be charged a no-show fee up to the amount of the scheduled service.
Service Satisfaction
If you feel your dog’s grooming service did not meet reasonable expectations, contact us within 24 hours of your appointment with photos and a description of the concern. We will gladly review the issue and offer one of the following at our discretion:
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A correction visit
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A partial service adjustment
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A credit toward a future appointment
We strive to respond within 1 business day.
Dispute Resolution (Including Stripe and Chargebacks)
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Clients agree to contact K9 Chariot Grooming directly before filing any payment dispute with their credit card provider or Stripe.
Disputes filed with a credit card company or Stripe without first attempting resolution with us may result in termination of future service privileges. -
If a chargeback is filed, we reserve the right to provide documentation (including signed consent forms and service records) to the payment processor to support our case.
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In the event a chargeback is resolved in your favor, a refund may be issued at the discretion of K9 Chariot Grooming only after investigation. You may be responsible for any fees charged to us by the payment processor.
How to Request a Refund or Resolution
Please email support@k9chariotgrooming.com (or your business email). Include:
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Full name
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Phone number
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Date of appointment
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Service(s) rendered
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Photos (if applicable)
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Reason for request
We will acknowledge your request within 1 business day and aim to resolve within 3 business days.